Sustainable and future-proof application management through effective operations and maintenance
Service management processes are essential to ensure effective planning, implementation, monitoring, and improvement of IT services and systems. We are highly skilled in designing and implementing this for a range of clients within both the public and private sector. Examples include taking over the maintenance of existing applications or setting up service management processes. We work according to ISO 9001, ISO20000 standards and ITIL service support processes, service delivery processes and the service desk.
Examples of tasks that we carry out,:
- Technical maintenance of the environments;
- Supporting various maintenance processes;
- Continuous monitoring of environments;
- Standby and technical support during and after production releases;
- Providing support to (end) users;
- Periodic reporting on achieved performance.
Where necessary we can take care of the hosting or we work closely with partners within our network. We see Life Cycle Management as an important part of operations and maintenance and consider various angles; sustainable and future-proof.
All with the aim to relieve our customers as much as possible so they can focus on their core tasks.